If your ID card was stolen or lost, and the electronic online ID function is switched on you will have to cancel this ID card immediately, so your identity cannot be misused on the internet!
To cancel your ID card, please call the following hotline (24 hours, can also be phoned from abroad, fees apply):
Tel: 0049 180-1-33 33 33
To cancel you will need your name, date of birth and your cancellation password (“Sperrkennwort”).
Please report your lost or stolen ID card additionally to the issuing authority.