For general enquiries regarding Schengen visa and appointments please contact VisaMetric.
Tel: 034 5521 2600 (Monday-Friday 9.00am-5.15pm)
For enquiries regarding residence permits please contact Visa Services on: 0131 337 23 23, Monday - Thursday 2.00pm–3.00pm. Please note that no information on visa application status or result can be given.
In cases of extreme urgency ONLY, please send your emergency request via our contact form at the top of this page and we will get back to you as soon as possible.
This contact form cannot be used to appeal against refusals, cancellations or revocations of a visa. Appeals/ remonstrances submitted visa the complaint contact form will not be processed.
Schengen-visa applicants can submit complaints about the behavior of consulate staff, the external service provider Visametric or the visa application process using the contact form. Please select the relevant “department” in the drop down menu.
Please note that complaints can only be submitted in German or English.