COVID Update: Our telephone hotline is currently not operational.
For enquiries regarding residence permits please contact Visa Services section on: 0207 8241 466, Monday - Thursday 1.30pm–3.30pm. Please note that no information on visa application status or result can be given.
In exceptional humanitarian cases (death or life-threatening illness of close family members in Germany or similar) and if no appointments are available at the service provider at short notice, please contact the Visa section of the Embassy via our contact form, by selecting “Visa enquiries” from the drop down menu. Please elaborate on the kind of emergency and attach suitable evidence (medical certificate, evidence of relationship etc.). Please make sure to include your phone number that we can use to contact you.
This contact form cannot be used to appeal against refusals, cancellations or revocations of a visa.
Schengen-visa applicants can submit complaints about the behavior of consulate staff, the external service provider Visametric or the visa application process using the contact form. Please select the relevant “department” in the drop down menu.
Please note that complaints can only be submitted in German or English.